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Process and What To Expect

The short answer

What actually happens to your vehicle between drop-off and delivery. Teardown and why it changes the estimate, how long a collision repair really takes, what drives the schedule, and which parts of the timeline are the shop, which are the carrier, and which are the parts supply.

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About this category

The two questions every owner asks are what will it cost and when do I get it back, and the honest answer to both depends on something nobody can see on the day the vehicle arrives. On a laminated coach the estimate written in the parking lot is a first approximation of the damage, not a measurement of it. Teardown is what turns it into a measurement. This category explains that sequence without softening it. What comes apart and in what order, what gets photographed at each stage, why nothing structural gets cut before a supplement is authorized in writing, and where the calendar actually goes. Some of the delay is us. A lot of it is carrier approval time and parts availability on components that went out of production years ago. Knowing which is which lets you push on the part that will actually move.

Reading is useful. Getting it looked at is better.